Refund policy

At annaa ᴄᴏꜱᴍᴇᴛɪᴄꜱ, we strive to provide our customers with high-quality makeup products that meet their expectations. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested.

1. Eligibility: To be eligible for a refund, you must have purchased the product directly from our website, annaaᴄᴏꜱᴍᴇᴛɪᴄꜱ.com. Refunds for products purchased from third-party retailers or other websites will not be accepted.

2. Timeframe: You have 30 days from the date of purchase to request a refund. After this period, we will not be able to process any refund requests.

3. Condition: The product must be unused, unopened, and in its original packaging to be eligible for a refund. We cannot accept returns or issue refunds for products that have been used or opened due to hygiene reasons.

4. Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or receipt, when requesting a refund. Failure to provide adequate proof of purchase may result in the denial of your refund request.

5. Refund Process: If you meet the eligibility criteria and wish to request a refund, please contact our customer support team at support@annaaᴄᴏꜱᴍᴇᴛɪᴄꜱ.com. Our team will guide you through the refund process and provide you with further instructions.

6. Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

7. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

8. Exchanges: We currently do not offer exchanges for products. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

9. Non-Refundable Items: Certain items are non-refundable, including gift cards and promotional items. These items cannot be returned or refunded.

10. Final Sale: All products marked as "Final Sale" are non-refundable and cannot be returned.

11. Policy Changes: annaa ᴄᴏꜱᴍᴇᴛɪᴄꜱ reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.